At Toll we are closely monitoring the situation regarding COVID-19 (coronavirus). The health and safety of our teams, customers and community is our number one priority.
We are closely monitoring guidance by the World Health Organisation and other credible government and public health authorities and taking action in line with their recommendations. This includes but is not limited to travel, quarantine, self-isolation, PPE and other local and/or country-specific restrictions and policies.
We have established a group wide response team to manage our response, and business continuity plans are in place across the business to ensure we can continue to serve our customers.
Steps we are taking
We recognise the trust our customers place in us when we deliver to your home or workplace. We’re taking additional precautions for our team members around the world who keep our network moving, including:
- Sharing advice to our teams about how to stay healthy, including practicing frequent handwashing and social distancing
- Regularly cleaning our workplaces, vehicles and delivery equipment such as scanners
- Encouraging team members to monitor their health and seek medical attention if they develop flu-like symptoms. Any team member who reports or displays flu-like symptoms will be asked to stay home
- Supporting our teams to follow travel advice and quarantine practices as directed by local authorities
- Supporting our office teams to work from home
While there is no evidence to suggest that the virus can be spread from parcels or packages, our drivers can leave your package on your doorstep if you prefer and you aren’t required to sign for your delivery if that's your preference.
These measures are precautionary so that we are taking every possible step to protect our people, customers and community.
Toll business resilience and continuity
At Toll, we have extensive experience in facing challenging situations that require us to implement contingency plans that maintain our operations. We have flexibility across our extensive network so that we can continue providing the best service possible to our customers.
For COVID-19, our pandemic response includes activating our business continuity plans, so that we can continue to serve our customers. We will regularly review and update these plans as the situation evolves, so we can continue to provide the best possible service.
We are operating to and within impacted areas as local conditions and restrictions allow. We are closely monitoring and adhering to all regulations and guidelines from government authorities related to containment of the virus. We will work closely with our customers to provide service updates as the situation changes.
Toll office operations
We have no planned shutdown periods.
Our customer service teams continue to be available to answer your queries.
Our sales and account managers also continue to be available to support you.
Out of an abundance of caution, we are now limiting visitors to Toll sites for business-critical meetings at all of our locations. Visitors will be able to conduct their meeting by phone or video conference.
Other helpful information
We will continue to provide regular updates as Toll responds to the actively changing environment.
You can find facts and the latest information on the virus on the WHO website.
Refer to the latest version of Toll's response plan to COVID-19 updated 30th July 2020: