Toll Service Updates

Toll continues to operate as an essential service throughout any restrictions and we are working with all relevant authorities to ensure the smooth transition of freight across borders and the continued delivery of essential goods and services.


The below services updates are current as at 28 July 2021

Global Express

Toll Group continues to monitor the COVID-19 situation closely including the recent lockdown and restrictions issued by the various state governments. Our teams are working hard to minimise any potential impacts on customers, however, some delays in freight movements and deliveries may be unavoidable. We will prioritise all urgent freight, such as medical supplies, and ensure that there are limited impacts across our services. The health and safety of our teams, customers and community is of the utmost importance. To ensure that we continue to operate safely, Global Express has reintroduced several measures including mandatory mask wearing, social distancing and remote work, where possible. To keep up to date with your shipment status please visit


Changes to our transit times

From Monday, 2 August 2021, our road services' transit times will be extended by an additional day. While we recognise that an additional transit day may cause inconvenience to our customers, we remain committed to ensuring freight arrives safely at its destination.


Global parcel service delays

Trans-Tasman Global Parcel services between Australia and New Zealand  - 1 to 2 days transit time.

For documents, packages and pallets requiring time definite Trans-Tasman services with more coverage to / from remote areas for collection and delivery.

From Australian east coast cities:

- AM delivery to New Zealand business centres in Auckland and Christchurch.


- PM delivery to over 1000 New Zealand destinations.

Other worldwide deliveries to and from Australia may be delayed as a result of increased government regulations and restrictions in a number of countries.



Same Day service

Our Same Day service continues to get your urgent freight to its destination. Utilising both our extensive network and commercial airline partners, we have the flexibility of alternative routing (including direct drives where required). When you book your Same Day service, our team will offer a range of options to get your freight where it needs to be - fast.


Standard Road Parcels Transit Times (Formerly known as Toll IPEC)

From Monday 30 March 2020, some of your deliveries may be delayed by up to one day. Whilst we recognise that an additional transit day may cause our customers some inconvenience, we remain committed to ensuring your freight still gets to where it needs to go, safely.


Changes to our signature requirements

In order to protect both our people and customers as much as possible, we will no longer require signatures for the majority of our deliveries.




Global Forwarding


As more countries restrict inbound travellers, airlines are responding by withdrawing more passenger flights. As a result, available capacity across all sectors is significantly reduced, and freight rates are rapidly increasing. To secure airfreight space, we recommend advance bookings of at least 7 days.


Ocean Freight

Ocean carriers continue to adjust capacity and blank sailings to negotiate the ongoing dynamic situation, resulting in a level of fluidity in rates and available capacity.

The irregular cargo flows have caused a global imbalance in equipment availability. Equipment demand is rising across North America, Europe and Asia-Pacific, and as we start seeing shortages in Europe and North America, further rate increases on the traditional export back-haul lanes can be expected.

To improve vessel utilisation, carriers have increased their use of transhipment points to relay cargo, potentially lengthening transit times.

We are working closely with our core ocean partners to ensure supply chains continue to move, including developing and deploying express ocean solutions for FCL and LCL to meet increased customer demands.


Across our Network

In countries where directives of local authorities may restrict/impact staff numbers in our offices, Toll teams continue to operate and support customers with international freight forwarding needs.

If you need further information, please contact your local Global Forwarding representative.

Global Logistics

The majority of our global logistics and transportation services are operating as usual, with the exception of countries and regions where the local authorities have imposed lockdowns or stay-at-home policies. We will continue to be guided by authorities with regards to our operations in these areas. Please contact your customer managers should you have any queries.