We are Safety Obsessed

At Toll we are safety obsessed in everything we do. We believe everyone has the right to return home safely and we are working towards creating a workplace free of incidents and injuries – this means we care for ourselves and each other.

We’re committed to delivering a culture that promotes genuine care for the health, safety and wellbeing of our people, customers, communities and the environment.

Toll’s commitment to safety

Toll has embarked on a journey to be Safety Obsessed and provide a platform for all workers to take personal responsibility for their own safety and the safety of those around them.

Transport and logistics is a high risk industry. The safety of our workers, contractors representing us, customers, and the communities in which we operate is our priority.

The current Toll Group HSE Strategy reflects our commitment to being Safety Obsessed. The key focus areas are:

  • Developing a safety-first mindset. We are engaging all workers across Toll, encouraging them to speak up, reach out and actively care for each other in our Incident and Injury Free (IIF) workshops.
  • On 1 April 2019, Toll launched the Toll Reporting and Compliance (TRAC) system to over 25,000 end users. It will enable greater visibility of workflow processes and greater integration between HSE technology, culture and management, leading to enhanced HSE practices globally.
  • In addition, there has also been significant investment into our fleet: All new Toll vehicles will come equipped with telematics. All new linehaul, remote and dangerous goods vehicles will be equipped with Driver State Sensing/Guardian technology to help us manage fatigue risk and keep our people safe.


The safe behaviours of all of us is critical to us achieving a workplace free of incidents and injuries.

Being Safety Obsessed is about caring for ourselves and each other. That means we make the safe choices that allow us all to go home safely every day.

We must take personal responsibility for our own safety and the safety of those around us.

Safety Obsessions

In 2018 we launched our global Safety Obsessions – a new approach to safety, which were aligned to our critical risks and connected to people’s core motivations and expected behaviours. This shift means that everyone across Toll takes responsibility for safety in a common sense and practical way, rather than deferring to a set of written instructions or rules.

We want to empower all workers to look out for each other, stay alert and be prepared to speak up.

Our Safety Obsessions reflect the most common critical risks we face every day – at work, home and everywhere in between. These are the behaviours we expect and will reduce incidents and injuries.

Each of us is responsible for our own safety and the safety of others. Our Safety Obsessions are a reminder of how our individual actions can impact on those around us, and we must make the safe choices that allow us all to go home safely every day.

There are six safety obsessions in total:


Our Safety Heroes

Safety starts and ends with each and every one that works at Toll. It’s about having a mindset that empowers each person to be responsible for their own safety, as well as everyone around them. Because of this, we celebrate the people who demonstrate safety obsessed leadership – we call them our Safety Heroes.



The purpose of Stop for Safety Week was to talk about and focus on safety; to demonstrate how we genuinely care for each other and begin fostering connections that will embed our safety obsessed culture.

  • Home Safe video launch
  • Global Teleconference led by MD
  • Recognition of Safety Heroes
  • Leadership site visits
  • Stop for Safety Yammer