Toll is advancing a safety‑obsessed culture across its global operations, with strong leadership, measurable results and practical programs that help people make safe choices every day.
As part of the National Safety Conference hosted by the NSCA Foundation, Toll’s Global Head of Health, Safety, Security & Environment, Richard Turner, presented a session titled “Creating a Safety-Obsessed Culture at Toll.” The session highlighted the cultural transformation underway across Toll and the role of leadership in shaping safer workplaces globally.
“Building a safety‑obsessed culture starts with leadership. Every conversation, every decision and every action should reinforce that nothing is more important than protecting the people who work with us”, says Richard Turner, Global Head of Health, Safety, Security & Environment.
Safety at Toll is more than a requirement, it is a fundamental commitment to protecting the things that matter most. Across global operations, teams are embracing a safety‑obsessed culture that empowers people to speak up, look out for one another and make safe choices every day. This philosophy is grounded in genuine care for self and others. Safety becomes meaningful when individuals feel confident to raise a concern, stop work or start a conversation that prevents harm. Visible leadership and practical frameworks support these behaviours and help make safe decision‑making part of everyday work.
A strong focus on culture and leadership is translating into positive outcomes across the business. In FY25 (rolling 12‑month comparison), Toll recorded significant reductions in key safety metrics: Critical Incident Frequency Rate (CIFR) decreased by 22%, Significant Safety Incident Frequency Rate (SSIFR) by 19%, Medical Treatment Injury Frequency Rate (MTIFR) by 30%, Lost Time Injury Frequency Rate (LTIFR) by 8% and Avoidable Motor Vehicle Incident Frequency Rate (AMVIFR) by 11%. These results reflect the everyday choices people make to prioritise safety, supported by clear expectations, consistent coaching and meaningful conversations on the ground.
The organisation’s safety journey has evolved from a compliance‑focused approach to one centred on personal accountability. Leadership development and safety capability programs have helped build confidence, strengthen communication and create shared responsibility for safe work practices. This ongoing focus is shaping a workplace where teams openly discuss risks, support one another and stop work when something doesn’t feel right.
The organisation’s safety journey has evolved from a compliance‑focused approach to one centred on personal accountability. Leadership development and safety capability programs have helped build confidence, strengthen communication and create shared responsibility for safe work practices. This ongoing focus is shaping a workplace where teams openly discuss risks, support one another and stop work when something doesn’t feel right.
To build a consistent safety culture across diverse locations and roles, Toll invests in engaging and accessible learning for all team members. These programs emphasise practical skills, real‑world scenarios and conversations that help people recognise risks early and act on them. Through workshops, on‑the‑job coaching and modern digital learning, team members are supported with the knowledge and confidence needed to make safe decisions and look out for those around them.
Safety is also embedded into the fabric of daily operations across the organisation. Strong leadership, clear expectations and practical tools work together to make it easier for teams to identify hazards, raise concerns and prevent incidents before they occur. By integrating safety into routine activities and decision‑making processes, the organisation cultivates an environment where speaking up, taking accountability and actively supporting others becomes an everyday behaviour, not just during formal safety moments, but in every interaction on site.
Toll will continue strengthening its safety culture by investing in leadership, capability and practical tools that empower people to make safe choices - every shift, every site, every day.
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 14,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide from around 300 sites in over 30 markets, and a forwarding network spanning 140 countries. We are proudly part of Japan Post — www.tollgroup.com.