About Toll City
"Toll City redefines warehousing solution options for its customers through leading-edge technology and innovation in a world-class facility.
It is ready to increase Toll's productivity and meet warehousing capacity demand in a region that is set to become one of the largest economic blocs in the world."
chris pearce - PRESIDENT, global logistics
Welcome to Toll City: your premiere, next-generation warehousing facility.
Toll City is purpose built and designed to cater for growth industries, including pharma and healthcare, component and parts management and eCommerce, while redefining supply chain excellence in the retail and FMCG industries.
But Toll City is more than a building — it’s a future-ready gateway to Asia Pacific and the world.
Situated less than 3km from the new Tuas Port, which will consolidate all of Singapore’s current container operations in one terminal by 2027, Toll City is an integrated local and regional hub that offers you the ability to move your goods with minimum on-ground transit time.
Toll city is designed to accommodate industry-specific technologies and automation for safer, more secure and faster throughputs and increased productivity to support future and current demands in the region.
At Toll we pride ourselves on being a value creation partner. Our customer journey begins with collaboration to truly understand your core business, so we can deliver you a fully customised, efficient logistics solution.
Toll City is designed to help you enter new markets, providing warehousing capacity, systems, processes and a connecting point in a region that is set to become one of the largest economic blocs in the world.
Within an environment of innovation, Toll City provides the latest in logistics technology and advancements to continually improve our service offering. Our systems include:
- SiTadeL Supply Chain Control Tower — Our award-winning IT platform allows continuous service monitoring and management, enhancing the traceability and visibility of our supply chain at all stages. The system features a mobile application to give drivers a real-time view of transit times, a web application for operations and supplier management, and devices that monitor and trigger event excursions.
- RFID goods tracking — We keep track of thousands of pallets in our warehouses with the use of RFID. When combined with robotics and automation, we are able to have an accurate and complete view of the stock levels inside our warehouse.
- State-of-the-art healthcare logistics hub — Toll City caters to the health industry with a dedicated healthcare hub built against stringent environmental testing and certification. Features include automated high-density storage systems, robust cold chain capabilities with temperature data loggers for the distribution of pharmaceuticals, biologics, vaccines and blood products, humidity control for long-term product storage and more, with stringent quality control checks at every stage.
- Smart cabinet for better storage and traceability — Our smart cabinet is an advanced inventory management capability that allows us to know real-time stock levels on our customers’ premises. It notifies the warehouse once a replenishment is needed and allows us to respond quickly and accurately to our customers’ needs.
Efficiency and productivity
Accommodating almost any configuration of technology to support current and future customers, Toll City is equipped to meet the region’s industry and economic demands.
Through careful consideration of customer requirements, we have partnered with developers using the best in technology and systems to promote efficiency and transparency across the supply chain.
Systems to support our customers include:
- Carton flow and routing conveyors
- High speed unit picking
- Voice picking
- Building management systems
Toll City is a tax-effective hub in a country that maintains a safe IP environment with generous rebates and concessions to attract emerging and dynamic companies.
The establishment of Free Trade Agreements — Trans Pacific Partnership, Regional Comprehensive Economic Partnerships and the ASEAN Economic Community — will create a focused market for goods, services, capital and labour.
Singapore provides a gateway to this growth. With its ability to develop tax-effective supply chains, world-class sea ports and airfreight facilities, and its pioneering use of Intelligent Transport Systems (ITS), it is a world leader in urban transportation and infrastructure.
Toll City has been designed to parallel Singapore’s economic strategy in which greater emphasis on productivity, technology, security and automation are seen as enablers to a better business future.
Partnering with Toll will deliver you a sustainable, competitive industry edge, all within a wholly owned facility where property rental dynamics are smoothed, allowing you to properly forecast your future costs.
Our dedicated logistics teams can work with you to design an industry-specific logistics solution within Toll City.
In collaboration with you, our teams can help identify value-add solutions that support the demands and scale of your operation.
With continuous improvement as the model for our operations, we work with you to create value, identifying smarter ways to help lower operating costs and always keeping your interests at the heart of all we do.
As well as our core competencies in warehouse management and distribution, Toll City enables us to offer our customers value added services including:
- Reverse logistics
- Packaging and repackaging
- Cold chain facility and transportation
- Quality control
- Supply chain control tower
At Toll City, we are committed to attracting and retaining the best in the industry. With a current employee base of over 400, our highly trained, dedicated staff facilitate the seamless operation of your logistics business every day.
We consider investing in future talent essential. It is our honour to be involved in a number of programs that encourage the education and professional development of those at the first stages of their career as well as established professionals seeking a career change. Some of the programs we support:
- Human Capital Partnership (HCP)
An initiative bringing together a community of employers committed to growth and industry competitiveness through progressive employment practices.
- Earn & Learn Program (ELP)
A one-year work-learn program that provides graduates with skills and knowledge in their chosen industry to support their transition to the workforce.
- Attach & Train Program (A&T)
Backed by Workforce Singapore, this program provides professionals, managers, executives and technicians (PMETs) with training and potential employment.
- Professional Conversion Program (PCP)
A career conversion program targeted at PMETs to help them transfer existing skills into new employment opportunities.
- Singapore Industry Scholarship (SgIS)
The only multi-industry scholarship in partnership with the Singapore Government, SgIS participants develop core skills within logistics and upon graduation enter Toll’s two-year Graduate Program.
Toll City tours for academia
Engaging local tertiary institutions, we invited a number of teams to tour our facilities as follows
- Ministry of Education,
- Nanyang Technological University
- Ngee Ann Polytechnic, Republic Polytechnic
- Nanyang Polytechnic
- Temasek Polytechnic.
A sustainable future
Toll City has received Gold Certification in Leadership in Energy and Environmental Design (LEED).
LEED buildings are on average 25%–30% more energy efficient and are proven to contribute to increased productivity with improved ventilation, temperature control and reduced indoor pollution.
LEED initiatives at Toll City reflect our core value of caring for future generations and include responsible choices about architectural components, types of paint and adhesives used, choices on cooling and ventilation and rainwater harvesting.
We believe in leaving positive legacies in the communities in which we operate. For Toll City, we worked with our construction partner of choice to improve behavioural safety standards through ‘felt leadership’ principles, and assisted them in improving their risk management approaches for the benefit of those that work for them, and for the company itself.
It’s an international, evergreen commitment that is imbued in every facet of our operation. More importantly, we deliver transformations that are sustainable, because our actions and values become part of the company and the environments in which our employees, and our communities, live.
News & Media
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About the Toll Group
Since its inception in 1888, Toll has grown from its single horse and cart operation in Australia to one of Asia Pacific’s leading logistics providers with a truly global footprint. In 2015 the group was acquired by Japan Post, making it the world’s fifth largest logistics company.
Today Toll offers end–to-end integrated logistics solutions providing regional capability with global connectivity. Our consistent service delivery and financial stability has resulted in long partnerships with our customers and our ability to respond to demand volatility ensures we are a trusted partner.
Safety is a core value at Toll. We believe everyone has the right to go home safely. It’s more than words on a page – we live it unashamedly, and we weave this value into everything we do with you, applying world-class safety rigour to our service solutions and customer operations.
We are always looking to deliver cost efficiencies to our customers as well as speed to market solutions through the early adoption of technology and innovation to provide you with added value.
In Singapore we have a dedicated innovation centre exploring cutting-edge technology such as robotics, integrated automation and communication as well as redefining older technologies such as RFID to ensure we are constantly evolving and responding to the demands of our customers and the market.
But we know that you don’t expect us to rest on our laurels and that is why we operate a continuous improvement model designed to increase customer value. We deploy a world-class, lean-focussed Continuous Improvement program across our organisation that serves to enhance our customer value proposition.
Our approach to customers is to proactively improve our customer communication and transparency through an embedded listen and respond culture. And drawing on the broader group, our economies of scale do not just extend to our cost advantages, but to our breadth of expertise across our network. We are constantly drawing on this logistics experience and combining it with in-country expertise to deliver successful solutions.
To find out more about Toll’s capability visit: www.tollgroup.com