Parcel or shipment delayed? Try using our online Track & Trace tools to check the delivery status.

If you are still unable to determine the whereabouts of an expected shipment, please provide detailed information using this form. If you know your consignment number, please include it in the relevant field - it will help us find your shipment.

Fields marked with asterisks (*) indicate required information.

Supporting documents - such as photos of Left Card or Priority Parcel cards - can be uploaded in the final step before submitting your enquiry.

  • Your Goods
  • Your Details
  • Supporting Documents

To help us locate your consignment, please provide your details using the form below.

Please upload files with extensions pdf, doc, docx, ppt, pptx, jpg, png, gif, mp3, mp4 or mov. You can add a maximum of 6 attachments with a total size of less than 5 MB.

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