Supply chain visibility is one of the most important service features we can offer our customers. When we know where their consignments are, we can give them peace of mind and confidence that their delivery will arrive as promised.
Last year Toll’s China-based Global Logistics team introduced Pre-alert Control Tower (PACT) technology and telematics to help monitor and optimise performance across their local operations. Today, our state-of-the-art control tower provides national network coverage with 24/7, end-to-end visibility of the thousands of items that travel throughout our network distribution centres and sub-stations in China, every day. Add to that vehicle telematics that also give us valuable data on consignments in-transit, out on the roads.
One of the main benefits a pre-alert system offers is the ability manage unique circumstances or exceptions, especially in busy periods. That’s because we receive ‘pre-alert’ notifications that are triggered in relation to an item’s delivery status. For example, if a consignment hasn’t been scanned at the warehouse or checked-in by a driver within its nominated timeframe or checkpoint, the system controller will automatically be alerted to prompt the warehouse team to investigate, or to call the driver to understand the situation then, if necessary, re-deploy resources to keep the delivery moving.
Not only do features like this help Toll manage deliveries more efficiently for customers year-round, importantly – even if deliveries don’t go according to plan – they enable Toll to be more proactive. This means presenting our customers with a practical solution to an issue, along with providing internal advantages such as future resource planning and utilisation benefits.
Since the introduction of our PACT technology, the positive feedback from Toll China customers has never been better. Over the next few months, we look forward to further improving the system by extending our current ‘on-time’ tracking (where we check-in at various milestones of the delivery journey) and adding ‘on-time completion’ tracking, where the cargo is tracked right from the start to finished.