MyToll IT status update

Due to the recent ransomware attack experienced by Toll, we have shut down certain IT systems, including MyToll.  

Toll’s priority is the safety and security of our customers, employees and vendor partners and, to that end, we have business continuity plans and manual processes in place to keep services moving while we work to resolve the issue. 

Our team have been working hard and have been able to restore some functionally to the MyToll platform.

In the meantime, further information is available below on how we can continue to support you.

For updates on Toll’s response to the recent ransomware attack please click  here

 

Bookings

1. How do I book a pick up while MyToll is down?

All Toll services can now booked through the MyToll platform.

Shipments

2. Can I create a consignment label on MyToll?

All Toll services are now able to create consignment labels on MyToll.

Track & Trace

3. I recently booked a pick up. Am I able to Track & Trace my shipment?

Track and Trace is now available for Intermodal & Specialised and Toll Tasmania/Shipping customers.  

For our Priority and Standard Road Parcel (IPEC) services Track & Trace is now available in a limited capacity as we upload historical data captured while our systems were down.

 

4. How do I access a Proof of Delivery if it isn’t available on MyToll?

Proof of Delivery (POD) is now available on MyToll. However, please note that as we are progressively uploading data captured while our systems were offline, not all PODs will be available straight away. If your POD is not available, we ask that you continue to check back.

 

5. I missed my delivery; how can I arrange for a redelivery?

If we have missed you, you can arrange redelivery through the MyToll platform. Alternatively, you can call our contact centres to arrange the delivery. Contact details are provided on the ‘Sorry we missed you card’

Rate Inquiry

6. Am I able to access the Rate Inquiry function?

The rate inquiry function is now available for all services.

Invoicing

7. How can I see my invoice?

Invoices are now available on MyToll. However, please note that as we are progressively uploading data captured while our systems were offline and not all invoices will be available straight away. If your invoice is not available, we ask that you continue to check back.

 

8. When can I expect to be billed for the services I have used?

While our systems are offline we will not be able to issue invoices. Once we are fully operational we will recommence issuing invoices, however, please expect delays as we upload the necessary data.