GE Connect

Update from Alan

Important Update on Global Express 


5 November 2020​​

On Thursday 5 November the Toll Board announced that they will be exploring the potential sale of the Global Express division.​

Over the past 12 months the Global Express division has made significant improvements to the underlying performance of the business. The team have been improving safety, reducing the cost base, removing duplication, and increasing productivity.​

The Board believe now is the right time to explore whether Global Express will be able to better accelerate on its business transformation with the support of a new owner. ​

The Australian market remains core to Toll’s and Japan Post’s strategy.  Global Logistics and Global Forwarding are not impacted by this decision. ​

The sale process will several months to complete. We will keep our people updated on any significant milestones.  ​

Further information and support

We appreciate this may cause some uncertainty. You are encouraged to speak to your line manager if you have any concerns.  Our Employment Assistance Program (EAP) is also available should you need.

If you have any additional questions, please speak to your manager or email [email protected].



As ANZ Superannuation Plan members would have seen in recent times, we have been advised that the ANZ Superannuation Plan in Australia (Toll’s default superannuation plan) has increased the insurance rates for TPD (total and permanent disability), Salary Continuance, and Death Cover with effect from 22 November. The increase will vary on the age of the participant and the level of cover, however in some cases the increases can be significant.

While we ensure ANZ Super is competitive and sound in its investment approach, we do not have direct control over decisions made by the fund on matters such as this.

We have requested that ANZ Super obtain pricing from other providers for comparison, and they have undertaken to do this. We have also been advised that a number of factors have influenced ANZ Super’s decision on insurance premiums and also sourcing quotes from other providers, including:

  • Our industry grouping – and risk profile and regulatory changes
  • Coronavirus impacting all insurance policies and resulting in increases globally.


The default level of insurance in the ANZ Super fund is a “gold” standard (relative to other funds). Should a member want to they have the option to change their insurance including:

  1. Stay with ANZ Super but reduce the level of cover
  2. Source their own insurance and keep their super with ANZ*
  3. Find a different super fund*

*2 & 3 may involve waiting periods and medical examinations.


Any decisions made are entirely up to each ANZ Superannuation Plan member based on their needs and circumstances and members should seek the right advice before making any decisions.

Whist the ANZ fund is Toll’s default superannuation option, Toll offers ‘Super Choice’ to employees where there is no mandated superannuation fund under an Industrial Instrument. Therefore employees can choose any commercial, industry and their own self-managed fund should they choose to. With this in mind, we do not promote the ANZ Superannuation fund – it is a default option only.

We appreciate that ANZ Superannuation’s decision has caused some ANZ Superannuation Plan members some concern. Should you wish to discuss your insurance options or any other superannuation issues, please refer these directly to ANZ Superannuation.

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Safety Obsessed

Safety Heroes

Have a safety hero at your site that you would like to nominate? Let us know via the Contact Us form at the bottom of the page.

Port Pirie Team

The team at Port Pirie have just celebrated 6866 injury free days! Team completed a 6 months Operations site safety plan with the customer Nyrstar - focused on productivity improvements whilst maintaining safety levels as part of the customers transformation plan and not sacrificing safety for the future. Congratulations to the team and good luck in reaching 7000 injury free days.



The Toll Group Wellbeing Program offers Chaplaincy and Employee Support to provide confidential support or referral for all Toll employees and their families. Support includes:

  • Family crisis 
  • Relationship issues
  • Domestic problems
  • Addiction Issues
  • Communication
  • Absenteeism
  • Mental health issues
  • Bereavement and grief
  • Traumatic or critical events
  • Coping with change
  • Conflict

Optum – Employee Assistance Program 1300 361 008

Vitae – Employee Assistance Program 0508 664 981 (New Zealand only)

Toll Wellbeing Team
Toll Group

Ruth Oakden

Senior Chaplain and Group Manager Wellbeing

0419 446 269 or [email protected]


Millin Curtis

Chaplain and Employee Support

0421 585 218 or [email protected]

Victoria and Tasmania

Karen Culjak

Chaplain and Employee Support

0466 152 567 or [email protected]

South Australia, Northern Territory and Western Australia

Brian Keane

Chaplain and Employee Support

0466 152 560 or [email protected]



Celebrating our Team

Customer feedback

Everyday our team our out in the community representing Toll, playing a critical role in keeping our communities connected and businesses moving. Below is just some of the amazing feedback we get from our customers.

" I wish to inform you of the excellent customer service from the driver who delivered my package to me this morning. He had difficulty locating the address which is not his fault -address is obscured by the location of the signage outside the home. He phoned me to discuss where to find me! I apologise as I cannot remember his name. "
" I would love to give a shout out to the lovely Toll delivery driver Erin in Palmerston Northern Territory. She is dedicated to her job, is careful and considerate with packages and is always cheerful and friendly. Well done from our Tupperware team! "
" I didn’t get the drivers name, but the delivery service of my parcel today was outstanding! I was not home when he arrived, he called my mobile number and said he was attempting delivery at my premises, I mentioned I wasn’t home but I was at my parents place- only 2 streets away. He got the address from me of my parents house and delivered it to me there instead! I was over the moon with this as I had been waiting on this parcel to arrive, but my tracker didn’t mention it was coming today. I feel he went above and beyond. Fantastic service! "
" I just wanted to give a shout out to your driver delivering to Leichhardt (2040) today. Friendly, polite, well-spoken, knocks loud enough so you can hear him. " 
" Wonderful service at Townsville could not be happier they have been so helpful thank Townsville team. "
“ We received a lovely compliment today from a customer who was extremely impressed by Warrick's excellent driving skills. He manoeuvred down a 'difficult access' driveway with great precision and problem-solving thinking. ”

Accelerated Leadership Development Program

The Accelerated Leadership Development Program (ALD Program) is an exciting new initiative aimed at building future leaders in Global Express, providing clear pathways for professional growth and development through relevant on-the-job experiences and mentoring opportunities over a 3-4 year period.

Our FY21 pilot will see 6 highly talented candidates from across GE selected through a nominations process to participate in the ALD Program.

About Global Express

Global Express delivers a wide range of freight through our seamless network of road, rail, air and sea transportation. The freight we move can range from a single document or small parcels through to bulk commodities, time-sensitive medical freight and dangerous goods.


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