Aeromedical Crewing Excellence Training Centre

The Aeromedical Crewing Excellence (ACE) Training Centre offers state of the art facilities and highly realistic mission technology designed for helicopter pilots, aircrew and specialist personnel training.

About ACE

The safety of our operations through the technical capability and mission readiness of our pilots and aircrews is our highest priority. We remain committed to continuous improvement and leadership in helicopter safety and maintaining our strong safety record for our customers and the communities we serve.

Toll is proud to present a new world-class aeromedical training centre in Australia, which sets new standards in the currency, competency and safety of our industry.

 For more than 10 years  Toll Helicopters has provided safe and reliable helicopter services for our customers, particularly in remote locations, including emergency medical services, search and rescue operations, passenger transfer, and logistics support.

We have successfully supported the exacting mission requirements of senior clients, including the Australian Federal Police and the Australian Defence Force.

We have an enviable safety record, with no major accidents or incidents across our entire operating history.

The capability and mission readiness of our pilots and aircrews is our highest priority to ensure we maintain a strong safety record for our customers and the communities we serve.

While we are proud of our accident free record, we are realistic about the challenges and risks associated with helicopter operations and we remain committed to continuous improvement and leadership in helicopter safety.

As part of this commitment we have built an aeromedical centre of excellence in Australia for helicopter aircrew training, particularly crews responsible for search and rescues and patient retrieval and transfer to medical care.

The Aeromedical Crewing Excellence (ACE) Training Centre is a Registered Training Organisation that offers world-class training facilities in the one place, including highly realistic mission simulation for helicopter pilots, aircrew and specialist personnel, such as air medical teams.

The purpose-designed centre is located at the Bankstown Airport, Sydney, NSW, and includes specialist training rooms with simulation technology, a training pool, auditorium, meeting rooms and a cafe.

Aircrews will rehearse relevant mission scenarios within highly realistic, simulated conditions, using the best equipment and technology available and supported by expert trainers.

Alongside our own aircrews, Toll also offers other helicopter operators access to a range of technology, not available to the same standard elsewhere in Australia. This includes:

  • A full flight level D simulator (the highest fidelity available)
  • A virtual reality full crew trainer
  • Helicopter Underwater Escape Training (HUET) technology
  • A land and water winch simulator.

'Human factors’ training, which focuses on the non-technical human decision making process critical to safe and successful missions is also offered at ACE. This training has been developed and is delivered in partnership with Convergent Safety, the leading specialist in this field.

The ACE Training Centre forms part of our commitment to the NSW Ambulance Rescue Contract enabling our crews with the highest quality training needed to save lives and safely connect patients with the medical care they need.

ACE availability and training certainty

The unique and dynamic professional development opportunities available at ACE greatly enhance and maintain a positive safety culture across our industry. As well as training of our crews working on the NSW Amubulance helicopter rescue service, training opportunities are also available to other helicopter operators upon application.

Training at ACE guarantees the hours needed to meet industry standards and ensure crews maintain regulatory compliance to keep flying. Aircrew training within operational helicopters can often be uncertain. Often scheduled training has to be postponed, because the helicopter is needed to complete a mission, or needs unscheduled maintenance, or poor weather prevents the training from taking place. Uncertainties that can be avoided by training at ACE. Operators can also make considerable savings through reduced helicopter ‘rate of effort’ and operational hours.

If you would like to register your interest in training opportunities with us, please contact us.


High Fidelity AW139 flight simulator

The ACE Training Centre provides the highest fidelity training environment available to thoroughly prepare aircrews for mission scenarios.

Inside the Leonardo-approved facility stands the CAE 3000 Series AW139 Level D Full-Flight Motion Simulator. With EASA and CASA approval, the simulator is the most advanced civil helicopter simulator available and one of only eight in the world.


The AW139 Full Flight Simulator offers many benefits to our crews and customers including:

  • Reduced training burden upon operational aircraft and guaranteed training hours (with training not influenced by weather or operational / engineering priorities)
  • A domestic AW139 simulator training opportunity for Australian and regional helicopter crews provides a more cost-effective option compared with nearest other facilities (with the nearest comparable simulator currently in Malaysia)
  • A highly realistic simulation of Approach, Landing and Take Off from common bases, including to and from typical helipads / helidecks and operating areas via high definition databases (with options to tailor landing and take off environments from nominated locations)
  • Ability to simulate a variety of normal and emergency training scenarios, such as Approach,  Landing and Take-Off scenarios, also under challenging conditions such as fog, cloud, wind, dust and night flying conditions.

As future Agusta Westland models are developed, such as the AW 169 and AW189, the simulator will be upgraded to support training on these helicopters.


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Complete Aircrew Training Simulator (CATS)

The Complete Aircrew Training Simulator (CATS) technology allows us to train aircrews, including medical professionals, in all aspects of helicopter operations.

Through CATS we can build the skill sets required for common operational scenarios, including patient retrieval and rescue operations, and through regular training maintain ongoing skill development.
The CATS technology includes an integrated two-man cockpit with full reconfigurable rear cabin. The fidelity between the Full Flight Simulator and the CATS enables full AW139 cockpit simulator and cabin training integration.

Wearing VR goggles, trainees are able to adopt standard crew positions and undertake standard actions as though they are in a real aircraft. The fidelity with actual aircraft handling is highly realistic, with simulated light, motion, noise and vibration. Crews are also able to rehearse skills under a wide variety of environmental situations, such as rain, wind, dust, cloud, fog, during day and night conditions, exposing them to difficult scenarios, under safe and controlled conditions, where decision-making and crew co-ordination skills can be monitored and assessed.

The virtual hoisting capability also enables any situation to be replicated, such as hoisting within and from forests, cliffs, urban areas, or maritime scenarios, such as retrieval from helipads, work ships and the ocean. Any role equipment can be accommodated in the CATS system, including rescue strops and baskets.

The CATS training is designed for crews at all levels of experience. We will be able to rehearse introductory drills for specialist personnel who are new to helicopter operations such as incoming paramedics and doctors, as well as advanced emergency training such as advanced night winching, to a level never before achieved in Australia.

For our aeromedical services for NSW Ambulance, all specialist crew, such as rescue paramedics and doctors  are trained through CATS before they commence missions, to ensure they are competent, confident and ready to complete their roles.


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Specialist aircrew training

Cabin aircrew have vital responsibilities during missions, such as observing flight and ground conditions, and ‘down the wire’ patient retrieval.

Through CATS and specialist winching equipment, aircrew are exposed to difficult scenarios, under safe and controlled conditions, where decision-making and crew co-ordination skills can be monitored and assessed.

The CATS virtual hoisting capability enables crews to rehearse complex cabin procedures, such as hoisting within and from forests, cliffs, urban areas, or maritime scenarios. Any role equipment required by aircrews can be accommodated in the CATS system, including rescue strops and baskets. Additionally, the ACE pool facility includes specialist equipment to enable aircrews to rehearse dry winch training, advanced rescue swimmer training, and wet winch training to free swimmers or rafts, under varied wind and sea state scenarios.

Consistent with other training, our crews will concentrate on applying expected techniques and procedures to reduce risk and error. Our aircrew also undertake human factors training in combination with simulated mission scenarios to reduce risks associated with independent and divergent decision making. 


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Helicopter Underwater Escape Training (HUET)

At ACE, Toll Helicopters has invested in leading HUET technology to provide the highest fidelity training available to thoroughly prepare aircrews for mission scenarios such as ditching into water.

The ACE HUET offer provides significant enhancement in the fidelity of domestic HUET training, under safe, controlled conditions.

The MET 30 HUET is recognised as one of the best HUET technologies in the world and is configured as a AW139, with winch, and equipped with multiple environmental systems and simulators, such as wind and wave generators, to create highly realistic training scenarios.

Crews train in helicopter underwater escape under a variety of environmental conditions, such as rain, fog, alternative wave and sea states, wind and noise and aircraft downwash. The HUET facility also incorporates a winch tower to enhance water-based training and allow for water entry, vest activation, escape and life raft boarding training.

Emergency Breathing System training is also available to ensure enhanced survival of crews exposed to ditching. Training at this level, enhances both reality and complexity required to increase skills and readiness to reduce risk and improve survival.


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Human factors / non-technical training

A feature of the training opportunities at ACE includes innovative ‘human factors’ or ‘crew resource management’ modules. This training focuses on human decision-making and teamwork processes, which are critical to safe and successful missions.

These highly specialised modules, only available at ACE, work to eliminate independent and variable decision-making, so that all practices on the aircraft are standardised and consistent with best practice.

The Human Factors training is led by Convergent Safety, leading specialists in this field.

Through the combination of theory-based coursework and highly realistic training in our in-house flight simulators, we will ensure the right decisions and actions are undertaken for mission scenarios, consistent with standard operating procedures.

During simulated mission scenarios, individuals and teams are monitored to assess consistency with expected actions. As human decision making error contributes to aviation accidents and serious incidents, our human factors training can reduce flight related risks, thereby increasing mission safety and success. We are able to apply this methodology to other in-house training, such as HUET, so that all crew perform the actions expected of their role, with the least risk, to maximise safety and positive outcomes.


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Clinical simulation training

Clinical facilities is also be available at ACE for medical teams to rehearse common scenarios to stabilise patients within a clinical environment for helicopter transfer to another medical facility.This training can involve cabin crew supporting the medical team to safely load and unload a patient with medical equipment in situ and build teamwork between the medical team and aircrew. The clinical facilities can also host specialist trainers undertaking first aid refreshers for aircrew.



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Find out more

If you would like more information, download the brochure or contact us to book a session.

News & Media

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