My company and my job
In my first rotation, I was tasked to concentrate on global export. I liaise with the customer and the freight team daily, ensuring that the containers are shipped out to the correct destination. From booking the right amount of containers, to confirming that Dangerous Goods are declared, the whole process needs to be done meticulously.
How I got my job
The interview and selection process was very detailed. There were 5 stages that we had to go through. They are, cognitive testing, video interview, behavioural assessments, the assessment centre and finally a face-to-face interview. It was nerve-racking waiting for the email that says you have passed a round and am moving onto the next one. The trickiest part of the selection process were the last two stages – the assessment centre and the final interview. During the assessment centre, I am able to observe that everyone who had gone through the same process are just as determined as I am to go for the next level of assessment. This is where participants come together, are given tasks to perform and showcase the interviewers the skills that made us a right fit for this job. Understanding what an assessment centre’s objective and what the interviewers are looking for is crucial in showing you are the right fit for this program.
The highs and lows
Studying Logistics and Supply Chain Management (LSCM) in a classroom is nothing comparable to seeing all the things come to life. With Toll’s diverse global logistics network, there was an abundance of opportunities to view different areas of their businesses. The greatest challenge for me would be being a LSCM student. Although my degree has prepared my academic capability, I had graduated 2 years ago and lacked real-life experience in the logistics industry. However, the people I met on rotations were very helpful and guide me along the way.
My happiest moment at work
The most memorable project I worked on was the Coty Migration. Coty had wanted to move their products from their warehouse to ours in a 2-and-a-half-week time frame. This was the first project all the graduates dived into before our rotation even began. Some days we even pulled a 12-hour shift and managed to complete the project 2 days earlier! I learned a lot about warehouse operations in a very short time, and the knowledge and skills I have gained in this process have continued to benefit me in this program. The bond I had with my grad mates definitely grew through this process and they had become a great support group as well.
Training and support
The program commenced with a one week of induction. The induction allowed us to learn more about Toll and we were able to tour Toll City and Toll Offshore Petroleum Services (TOPS). We were also able to experience life as a Warehouse Assistant for 2 and a half days which gave me a better understanding of what Toll does. The second week kicked off with a three-day course with activities. This was where we met other fellow ASEAN graduates from Thailand, Vietnam, and Malaysia. The activities aid us in breaking the ice as well as gain insight into our personalities and working styles. We ended the week with sessions from senior management and last year’s Singapore graduates where we learned the businesses that Toll undertakes and their valuable knowledge and experiences.
Toll’s working hours differ from business unit to business unit so there is a great need for flexibility. For me personally, I manage a work-life balance by waking up earlier and taking advantage of the gym in Toll City so that after work, I can just focus on my family.
The one piece of advice I would give is understanding what is required in the logistics industry. The pace of global logistics and transport is non-stop. Adaptability is crucial.