At Toll we’re on a journey to improve your customer experience, and make it simpler and faster for our customers to do business with us. To help us achieve this vision, we have recently upgraded our global finance system to Oracle.
We’re also happy to be bringing you a simpler, easier to read invoice, supported by a single telephone number for all your billing enquiry needs.
Our new finance system brings changes to the way we work with our Global Express customers across Australia. These changes include a new look invoice, new Toll bank account details, a new (Oracle) Customer Account Number.
Changes from May, 2019
A new look invoice
We’ve provided an example of Toll’s new look transport invoice below:
The information displayed on your new invoice is based on the nature of services provided to you by Toll Group. The example provided above is a transport invoice. Depending on the nature of services provided, there may be some variances; for example, a shipping or aviation service invoice will have additional information displayed.
We have supplied you with a new Toll BSB and Toll bank account number
We’re now using a new BSB and Toll bank account number to receive customer payments. Please update your payment system as soon as possible with these new details, so you can continue to make payments to us. Your payment due date will also now be clearly displayed.
Your new account details can be found at the base of the new look invoice(s), as illustrated in the example above.
We have supplied you with a new (Oracle) Customer Account Number
You will notice your new invoice(s) includes a new Customer Account Number, which is provided from Toll’s new finance system - Oracle. When making enquiries with our support team, please use this new (Oracle) Customer Account Number so we can better assist you.
The billing account numbers that were displayed on your old invoices remain unchanged, and are now listed under the heading ‘Trading Account Number’ on the line item invoice. Please refer to the PDF example above to see where this information is located.
New customer helpdesk details
Please contact us on 1800 188 655 or [email protected] for billing enquiries and support.
We’re here to help
We understand that you may have questions about these changes. To give you peace of mind, you can contact us for advice or more information by accessing any of the following:
- Call your account representative
- email [email protected]
- Call 1800 188 655