Lucy, 2018 Graduate

Toll's Global Graduate Program - where there's countless opportunities to do exciting things

Toll's Global Graduate Program offers candidates an opportunity to take the next step in their careers. They learn the business from the ground up and are given the experiences they need to succeed in a fast paced environment like the logistics industry.

Lucy Hoggard, a University of Melbourne graduate who studied a Bachelor of Commerce Majoring in Economics and Marketing, joined Toll as one of our 2018 Graduates. Now in her second rotation, Lucy shares her experiences so far. 

To learn more about our Graduate Program, click here.


In my few months at Toll I have had countless opportunities to do exciting things.

I have worked on a project for the Australian Electoral Commission that involved helping with the distribution of cardboard for all voting centres nationally. Almost everything at a voting centre is made from cardboard. I have been out delivering packages to customers with PUD (pickup and delivery) drivers and even helped to install EFTPOS machines in customer’s shops. But, by far, the most exciting thing I have done was spend a week on Tarmac at Melbourne Airport.

Initially, I was very apprehensive about the week I was going to spend on Tarmac. Changing shifts from morning, 5:00am to 1:00pm, to overnight, 8pm-6am, was a huge deal that I could not wrap my head around.  I did not think I would be able to cope with these new hours and I’m not going to lie, the first night was quite a struggle. On top of that, being the end of June, no amount of thermals could prepare me for the weather – cold was an understatement and I will admit made me not look forward to the week ahead…but how wrong was I.

Being on the Tarmac was like being in a completely different world. It was as if the transport world comes alive at night! Each night within the Toll network 132,000kg of freight travels by air on over 30 dedicated aircrafts and 240 domestic flights, reiterating the fact that Toll never sleeps.

Being on the Tarmac I was able to experience things I thought I would never do in my life. I knelt in the belly of a Boeing 737 helping to load freight going to Perth. I do not envy the people who do this every night as it is a confined space. I stood in an ATR (regional transport airplane) helping to unload freight coming into Melbourne and load freight going interstate to Bankstown, Brisbane and Townsville. Staff sometimes have to turn around thousands of kilos of freight in less than two hours.

I also sat on the ‘tug’ or ‘dollie’ as they pushed back the ATR for take-off. I was able to do a ‘walk out’ with a plane as they were completing the ‘pushback’ ensuring nothing was obstructing the plane and the plane was not in the way of anything. Throughout the night having planes land less than 50m in front of you every minute was a truly indescribable experience.

Standing on the Tarmac being surrounded by planes, both freighters and passenger, is something I never imagined I would have the opportunity to do. Overall, it was such a surreal, exciting and unimaginable experience that I will never forget.

My current rotation at Toll Fuels has been a very close runner up to my time spent on the Tarmac. I was extremely excited to see what this rotation would entail given I was the first graduate to ever join this business unit. The most exciting thing, by far, I’ve been able to do at Fuels has been a ride along. 

There’s really nothing quite like sitting in a B-Double tanker full of fuel, it’s truly an exhilarating experience. The truck moves unlike any freighter trucks as you can feel the liquid shifting in the trailers. Prior to starting at Fuels I was under the impression that a tanker only held one type of product at time, however this is incorrect. Having multiple products on-board, such as unleaded 91 and diesel, means a driver is unloading into different tanks once they arrive at their destination. This makes unloading fuel at a service station a complicated and timely process, which I was completely unaware of. The unloading of the fuels requires drivers to maintain 100% concentration to avoid spilling or mixing product. Tanker drivers have to be on their A-game at all times and they are. Helping out and observing the driver unload fuel was a very interesting, slightly nerve racking but, truly unique experience.

Although both of my highlights of the program so far have been very hands on, I have also been heavily involved in projects that help to improve operations through forecasting, data analysis and even more. Learning how the business operates from the ground up is truly an invaluable experience that allows you to grasp a very clear understanding of the business as a whole. When it comes to creating and actioning ideas or projects you are able to determine how it will impact everyone and its overall feasibility.

Toll being such a large organisation with such a huge network allows Graduates to have endless exciting opportunities and experiences as well as learn the business and its operations as a whole from the ground up.


For more information about Toll's Global Graduate Program.