We are replacing Toll Lite and Toll Connect with MyToll
MyToll will replace the Toll Lite (TL) and Toll Connect (TC) systems in 2019. MyToll is our new digital platform providing you with access to the same services and shipping solutions as you currently use on Toll Lite and Toll Connect.
On MyToll today, you can track and create shipments, book pickups, order labels and satchels, perform rate enquiries, create returns and more.
In July 2019, MyToll will be enhanced to provide additional functionality including; bulk shipment importing, IPEC returns, dangerous goods shipments.
What do you need to do?
We know that making the transition to a new system is not easy and we have tried to make it as simple as possible for you. Register on MyToll today. Download the self-help guide for instructions.
We are also here to help! There is a dedicated MyToll support team to assist you. Please provide us with information about your business by completing one of the forms below.
Services and Solutions available on MyToll
- Create a shipment
- Create a prepaid shipment
- Save shipment as a draft
- Create a return shipment (PRIORITY)
- Create a shipment for multiple receivers
- Add shipments to open or new manifests
- Print labels and manifests
- Book a pickup
- Real-time track shipments
- View Proof of Delivery
- Order IPEC stationery
- Real-time rate enquiry
- Transit time enquiry
- Create and manage templates
- Add and manage contacts
- Set notification preferences
- Customise default settings
- Thermal label printing
Coming July 2019
- User groups (multiple users able to view and edit shipments and manifests)
- Create a Store to Store transfer shipment
- B2B APIs –complete set of standard message APIs
- Create a Dangerous Goods shipment (PRIO, IPEC)
- Create a return shipment (IPEC)
- Bulk import shipments
- Create a courier shipment
Explore the move to MyToll
Follow the steps below to view instructions and additional information.
Step 1: Extract data from your Toll system
Download your current address book and other data from your current Toll system in excel format. Several formatting changes need to be applied for this information to be compatible with MyToll.Select your current Toll system to download the relevant Data Guide:
How to transfer contacts from Toll LiteHow to transfer templates from Toll LiteHow to transfer contacts from Toll ConnectHow to transfer templates from Toll Connect
Step 2: Have your Toll carrier accounts numbers ready
You can find these details on your past invoices.
- Move to MyToll
Step 1: Register and add Toll carrier account(s)
You must first register, create a user profile and add Toll carrier account(s) to get started on MyToll. You can begin creating shipments once you receive confirmation that the account is authorised on MyToll.
How to register and get started
- Complete some basic information on your user profile
- Add Toll carrier account(s)
Step 2: Configure your profile settings
MyToll offers a wide range of options to help reduce repetitive data entry, improve accuracy and increase transaction speed by customising and saving frequently used information to your MyToll profile.
How to configure your profile settingsHow to configure your printer and print settings
- Set notification preferences
- Add contacts (address book)
- Create templates
- Configure user settings
- Start using MyToll
Congratulations, you are set to start using MyToll!
Take a moment to familiarise yourself with creating a shipment on MyTollMoving to MyToll from Toll Lite Customer GuideMoving to MyToll from Toll Connect Customer Guide
Before you create your first shipment, ensure you have the correct shipping labels
MyToll uses an industry standard 6x4” or 100x150mm label
You can order a range of Toll Priority and IPEC carrier shipping labels, stickers and satchels on MyToll. For all other Toll carriers, you will need to call 131 821 (option 2)How to order Toll stationery
Create a shipment
Select the Toll carrier, service required, enter sender and receiver details before adding items to create an electronic record of what you want to send. Create shipments for a single delivery or batch create for multiple destinations.How to create a shipment and book a pick upHow to create a return shipment
Book a pickup
Book a pick up from the manifest or immediately after creating a shipment. You can also book a pick up as a 3rd party.How to book a pick up
Track and trace and download a Proof of Delivery
Watch the status of a shipment across any Toll carrier on any device. You can view shipment details and download Proof of Delivery documents.
How to track your shipment