Upgrading our screening operations to improve aviation security

In line with the Australian Federal Government’s aviation security laws, from 1 July 2020, all parcels travelling by air from Brisbane, Sydney, Melbourne, Adelaide and Perth will be screened at piece level.

To comply with these new piece-level screening regulations, and to ensure that our service levels are maintained, Toll is upgrading both our network and our technology.

 

Have you received notification that your item has not passed security screening?

All freight sent by air in Australia must undergo security screening prior to being loaded onto aircraft. This screening is part of the increased domestic aviation security measures introduced by the Australian government effective 1 July 2020.

We regret to inform you that your item has not passed our security screening process. This means that your item failed an x-ray and/or an explosives detection test.

Your item has been returned to your address and you will be charged for this consignment.

 

How does Toll screen freight?

We conduct two types of screening – x-ray and/or explosive trace detection (ETD) – and all staff screening the freight are trained in line with the new federal legislation.

 

How do I provide my freight to Toll?

Your freight can continue to be presented to Toll as per usual. No changes are required.

 

How are my biological substances screened?

Biological freight will not be opened as part of any examination or test. Freight consigned as category A and B biological substances (UN 3373) will receive clearance without examination if it is permitted on board an aircraft under Section 23 of the Civil Aviation Act 1988.

Please note that to ensure freight is accurately screened, it is our customers’ responsibility to correctly declare the category of biological substance product when lodging their freight.

 

How are my pharmaceutical drugs or food screened?

Pharmaceutical drugs and food will be subject to x-ray and/or explosives detection tests.

There are no known adverse effects of radiation-absorbed dose to food or pharmaceuticals when inspected by a baggage x-ray inspection system used for security screening. The radiation-absorbed dose received by objects scanned using our x-ray inspection system is 1 millirad or less.

 

Does piece-level screening impact the transit time of my freight?

We do not anticipate any significant impacts to transit times. As always, you can track the status of your freight via www.MyToll.com  

 

How do I find out more?

Visit the Department of Home Affairs website for more information.

Contacts

Customer Service: Priority service

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