Toll Helicopters

Toll Helicopters overview

At Toll Helicopters we provide specialised helicopter services often in remote, inhospitable or challenging conditions.

Our work includes emergency medical services, search and rescue operations, passenger transfers and logistics support. We have successfully supported mission requirements of customers including the Australian Federal Police and the Australian Defence force.

For more than 10 years Toll Helicopters has provided safe and reliable helicopter services for our customers particularly in remote locations.

Operating under a CASA-approved Air Operator’s Certificate (AOC), Toll Helicopters has extensive industry accreditations to deliver a wide range of helicopter services, such as:

  • Emergency patient retrieval and medical transfer
  • Search and rescue
  • Passenger transfer including overwater to helidecks
  • Logistic support
  • Airborne law enforcement
  • Surveillance and reconnaissance
  • Fire detection and fighting services

We understand the challenges and risks associated with helicopter operations, particularly involving inclement weather, night flying, difficult terrain, overwater flying and landing on unprepared sites, which often characterise patient retrieval and search and rescue missions.

We believe our helicopter business must provide the safest possible operational conditions for our customers and crews, and that we must continue to demonstrate leadership in safety.

We are proud of our safety record, with no accidents or major incidents in the company’s entire operating history.

Our helicopter operations are entirely accredited by the Civil Aviation Safety Authority (CASA) and we regularly adopt pending CASA safety regulations before they are mandated.

Our thorough approach to safety and quality reflects our significant responsibilities and accountability to our customers and employees for safe and reliable operations.

This record is built upon on our ‘safety-first culture’, with our success factors including:

  • Robust safety and quality systems and operating procedures
  • Ongoing training and skill development
  • Strict adherence to all safety related policies, such as fatigue management
  • Thorough review of mission outcomes and refining practice as needed
  • Independent peer review and audits of our policies and performance
  • Expert progressive maintenance of our helicopters according to Original Equipment Manufacturer (OEM) requirements
  • Ongoing testing of equipment and replacement before end of asset life
  • Highly selective and exacting recruitment
  • Monitoring and applying innovation and best practice within the industry.

To reduce flight related risks, we seek to standardise everything that we do. This means standardising all equipment, techniques and systems on specific contracts, thereby reducing potential for human error. Through training and monitoring, our crews make expected decisions, consistent with standard operating procedures.

The close alignment between our operations and CASA’s safety regulatory framework ensures service continuity and regulatory certainty for our customers.

As an example, to meet AFP operational requirements for the Regional Assistance Mission for the Solomon Islands, since 2009 (2004), our team has flown more than 6,000 hours, without accident or serious incident in remote and challenging conditions. We regularly fly 350-400 nautical mile missions predominantly overwater, mostly to unprepared sites.

We also supported the Australian Defence Force with safe helicopter services during their challenging mission to support the new Government of Timor Leste from 2008-2013, again without accidents or serious incidents.

Our integrated team includes pilots, aircrew, helicopter engineers, safety managers, trainers, and inventory and aviation management specialists.

Our team has extensive regional and global civil and military helicopter experience, including oil and gas operational experience.

We have the experience and capability to complete complex helicopter operations, such as night operations using night vision goggles (NVG), and winching / “down-the-wire” operations in difficult terrain and poor weather.

We understand our helicopters and crew need to be ready at all times to complete the missions that are critical for our customers operations.

Our expert in-house engineering team applies industry leading maintenance practices to ensure high aircraft availability for our customers to ensure mission readiness.

For all contracts and aircraft types we develop a specific System of Maintenance (SOM) to plan all line and scheduled checks and maintenance.

We work with our customers to provide the best combination of aircraft numbers, including spare helicopter contingency, to maintain operations during maintenance or Aircraft on Ground (AOG) scenarios.

We store common Original Equipment Manufacturer (OEM) parts and service equipment to ensure we are responsive to helicopter engineering requirements. To ensure high helicopter operability across our large AW139 fleet, for example, we maintain the largest AW139 inventory stores in Australia.

Toll Helicopters also draws on our OEM relationships, extensive supplier networks, and Toll’s vast logistics capabilities, to ensure rapid spares supply and service continuity wherever we are operating.

We are proud to have maintained high helicopter availability for RAMSI missions for the AFP since 2009. Despite the remote location and tropical climate we have been able to achieve high helicopter availability (above 95%), through professional, proactive maintenance and smart management of spare inventory.

Toll Helicopters has met the exacting mission-critical needs of many senior customers. Our customers have included:

  • Australian Federal Police (AFP)
  • Australian Defence Force
  • Australian Government departments
  • National and State government fire fighting agencies
  • Government of Timor Leste
  • Private companies

Demonstrating our standing in the helicopter services field for safe, reliable services, NSW Health selected Toll to deliver mission-critical aeromedical services from January 2017.

To provide rescue services from Sydney and across southern NSW and ACT, Toll Helicopters will operate eight new, purpose-built ‘best in class’ AW139 medical helicopters from four bases in NSW and the ACT.

Every year in NSW and ACT more than 3,000 flights are needed for emergencies such as car accidents, inter-hospital transfers and search and rescue missions.

We are proud to have been entrusted with these highly valued community services and we are currently dedicated to service mobilisation to meet these significant responsibilities.

This contract will see Toll operate the largest fleet of AW139s in Australia when the full fleet of eight (8) helicopters is assembled in late 2016.

Oil & Gas capability

Our team has extensive oil and gas production (OGP) experience and CASA approvals to provide offshore helicopter services for the oil and gas industry.

Toll Helicopters has current operational experience that is directly applicable to OGP operations. The majority of our services have included passenger transfer and long overwater missions, such as across the Solomon Islands archipelago and Timor Leste, with challenging landing environments.

Our crews will be extremely well prepared for future offshore operations. Our experienced personnel will undertake world-class training at Toll’s new domestic training centre of excellence, including HUET and specific offshore and OGP modules.

Our pilots will be able to rehearse helideck approach and take off drills and search and rescue at sea under a variety of weather conditions within our high fidelity AW139 simulator.

In addition, our aircrews will practice winching and patient retrieval from helidecks and the sea, under highly realistic simulation while training on our Complete Aircrew Training Simulator.

The human factors training, also offered at the Aeromedical Crewing Excellence Training Centre, will provide all OGP crews with awareness and conditioning to focus on standard operating procedures and reduce risks associated with independent and divergent decision making.