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Policies & Procedures

Our corporate procedures and company policies provide a framework for how we operate.

We recognise that our actions and behaviour as a global company affect many stakeholders, from our employees, customers and suppliers through to unions, governments, consumers and the local communities in which we operate. We believe that how we go about achieving success is as important as success itself - we believe we must act ethically and within the law.

To this end, we’re committed to promoting openness and transparency within our operations and in our relationships with our stakeholders. Our governing codes of conduct and policies set out what people can expect when they interact with us, and where appropriate, what we expect of them.

Toll's company policies and procedures include:

Ethical questions can arise in the work environment of every employee from time to time. Toll has published a Code of Practice addressing many of the ethical issues that employees are likely to face and sets out what is expected of them.

We believe that a talented and diverse workforce is a key competitive advantage and that our success is a reflection of the quality and skills of our people. This policy defines equal opportunity in employment and provides for equal employment opportunities and the fostering an environment which attracts welcomes and retains a diverse and talented workforce, and treatment of people equitably with respect, dignity and fairness.

Toll is committed to high standards of integrity, honesty and accountability. We value ethical behaviour and act consistently with our beliefs and values outlined in the Global Code of Ethics.

This suite of codes of conduct and policies sets out what our stakeholders may expect when interacting with us and, where appropriate, what Toll expects of them.

Our Compliance Policy strives towards the ongoing involvement and total commitment of all management, employees, contractors and suppliers to seek and achieve continuous improvement in everything we do.

At Toll we believe that all injuries are preventable - ‘Think Safe. Act Safe. Be Safe’ underpins our approach to safety. Our Occupational Health & Safety Policy promotes the setting of clear expectations, responsibilities and accountabilities, constant promotion and improvement of safe working practices, identification and control of workplace hazards, and the commitment to safety of each and every person involved in our operating environments

This policy covers all Toll Group activities that impact on the environment.

This policy covers all Toll Group activities that consume, or have an influence on the consumption of, energy within our operations and business processes.

Protecting personal information provided to us is important. This Personal Information Management Statement will help you understand how Toll collects, uses and safeguards your personal information in accordance with the national privacy principles contained in the Privacy Act 1988.

Protecting health information provided to us is important. This Health Information Management Statement is intended to help you understand how Toll manages health information in accordance with the health privacy principles contained in the Health Records Act 2001 (Victoria).

This policy sets out the conditions applicable to your use of, including your acquisition of products or services through, the Toll website. If you do not agree with any of these terms, do not use the website.

As part of providing a safe and healthy working environment, we have a strict policy relating to the use of drugs and alcohol.

Toll Group supports the principle of a smoke-free environment for its employees, contractors and visitors at our workplaces. The objective of this policy is to further assist in  providing a safe and healthy working environment for all persons.

Following any work related injury or illness or at such time medical guidance allows, our rehabilitation program commence as soon as is practicable to ensure an employee is able to remain at work or return to work on a structured return to work plan.

Toll Group recognises the importance of driver health in the prevention of accidents, injuries and fatigue on the road. This policy details our commitment to quality, safety and productivity as we endeavour to support and maintain driver health.

This policy details how we provide a safe, secure service to our clients in transporting, handling and storing their products classified as Dangerous Goods and also provide for the safety of all employees, the community and the environment.

One of our core beliefs is that we must always act ethically and within the law. This policy sets out Toll's commitment to managing our global tax obligations.

Warehouse team having a discussion on the warehouse floor

Toll Disclosure Hotline

Suppliers and employees can report improper conduct, including breaches of the Toll Code of Practice, anonymously via the Toll Disclosure Hotline.

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