Strategy and Core Values

Strategy

In pursuit of Toll's vision, corporate strategies focus on generating superior returns for Toll Shareholders measured in terms of growth in revenue, NPAT and EPS and returns on capital employed.

Toll's strategic initiatives to drive superior performance include:

• Developing a full service capability covering the international supply chain service offering;
• Continuing to strive for operational excellence to generate efficiencies and superior service delivery;
• Continuing the growth momentum through organic growth initiatives and strategic acquisitions;
• Developing an international supply chain offering with a specific focus across the Asian region; and
• Developing innovative technology solutions for Toll's customers and chosen markets.

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Core Values

Toll's core values form our capabilities and strengths as well as our key strategic competitive advantages which sustain us as the Asian region's leading logistics provider. These are brand, people, safety, relationships, innovation, choice, integration, infrastructure, environment and community.

Vision and Core Values

Brand

Our brand stands for a total service - for integrity, honesty, reliability, innovation, trust and for 'coming through' for customers. Toll is 'the total logistics solution...'

People

Our people are highly motivated, customer focused and proud of Toll's status as the region's leading logistics provider. From our stable and experienced senior management team to our operations people to our warehouse staff, Toll's people are a critical ingredient to our success.

Safety

Toll places the highest emphasis on Occupational Health & Safety (OHS) in conducting its daily business. The company is committed to the risk management process and shall, so far as is reasonably practicable provide a hazard free workplace.

Relationships

Our customers and suppliers are our partners, and we value the long-term relationships we've developed with existing customers and suppliers and continue to build lasting relationships with all new customers and suppliers.

Innovation

New technologies are the foundation of innovation in the freight and logistics industry. Investment in technology and our partnerships with IT providers have opened the way to true integrated solutions.

Choice

Our access to a comprehensive network of road, air, sea and rail means customers receive the modal solutions best tailored to their needs.

Integration

Our ability to draw on the resources of all the divisions of the Toll Group means we can structure integrated solutions that maximise efficiencies across all elements of the supply chain.

Infrastructure

We have in excess of three million square metres of warehouse space in Australia, New Zealand and Asia, fulfilling our long term customer contracts, in addition to generating numerous other value-add supply chain opportunities for Toll.

Environment

We are committed to ensuring the logistics task is achieved in the most sustainable way possible. In addition to many internal environmental initiatives aimed at reducing greenhouse gas emissions, we also provide our customers with the most environmentally friendly options for them to choose to have their goods moved that still has them delivered when they need them.

Community

Toll takes its role in the community seriously. As well as continuing and expanding our highly successful First and Second Step programs for heroin addiction and those in the prison system, our operations across the Asian region are actively supporting many worthy initiatives such as the Boys’ Brigade Sharity Gift Box Project (in Asia), Foodbank Australia and Convoy for Kids, just to name a few.